[解析]
(1)C.细节理解题。文章第二段"Disney had always encouraged face﹣to﹣face interactions (互动) between cast members (演职人员) and customers (迪士尼总是鼓励演职人员和顾客z间面对面的互动) "和"Disney spends so much time training its workers in providing good customer service (迪士尼花了大量时间训练它的员工提供好的顾客服务)"说明在疫情之前,迪士尼演职人员跟顾客有面对面的直接的互动交流。故选C项。
(2)B.推理判断题。由文章第三段"The Walk﹣Up Waitlist in My Disney Experience allows you to add your name at a restaurant.A previously booked restaurant will find a table for you to dine there.My Disney Experience shows the waiting time.(My Disney Experience应用软件中的The Walk﹣Up Waitlist可以让你把名字加入到一个餐馆。事先定好的餐馆将为你找到一张桌子,来此就餐。My Disney Experience应用软件会显示等待时间)"可知,有了The Walk﹣Up Waitlist,顾客就可以知道什么时间去定好的餐馆就餐。故选B项。
(3)A.细节理解题。由文章第三段"For Disney,the Walk﹣Up Waitlist improves services and can make it earn more money while increasing customer satisfaction (对于迪士尼而言,the Walk﹣Up Waitlist提高了服务,让它挣得更多的钱,同时增加了顾客满意度)"可知,the Walk﹣Up Waitlit让迪士尼公司和顾客都受益。故选A项。
(4)D.主旨大意题。由文章第一段"The Walt Disney Company wasn't about to let COVID﹣19 stop the company from developing.In the past year,some Disney theme park innovations (革新) have been designed (迪士尼公司不会让COVID﹣ 19阻止它的发展。在过去的一年,一些迪士尼主题乐园的革新被设计出来)"可知,全文介绍了在COVID﹣19疫情影响下,迪士尼通过革新来应对疫情。故选D项。