[答案]
DearSirorMadam,
Ihopethisemailfindsyouwell.IamwritingtoaddressanissuewitharecentorderIplacedonyouronlinebookstore.Ireceivedthepackagetoday,andwhilemostofthebooksarecorrectandingoodcondition,thereseemstobeamistakewithoneoftheitems.ThebookIreceived,titledLittleWomen,isnottheoneIintendedtopurchase,TheChocolateWar.
Ivalueyourserviceandproducts,andalsounderstandthaterrorscanoccursometimes.Toresolvetheissue,Irespectfullyrequestareplacementforthewrongbookandproposethatthereturnshippingcostsforitbecoveredbyyourbookstore.
Yourtimelyreplyisgreatlyappreciated.
Sincerely,
LiHua
[解析]
Dear Sir or Madam,
I hope this email finds you well.I am writing to address an issue with a recent order I placed on your online bookstore.I received the package today,and while most of the books are correct and in good condition,there seems to be a mistake with one of the items.【高分句型一】The book I received,titled Little Women,is not the one I intended to purchase,The Chocolate War.(陈述问题)
I value your service and products,and also understand that errors can occur sometimes.【高分句型二】To resolve the issue,I respectfully request a replacement for the wrong book and propose that the return shipping costs for it be covered by your bookstore.(提出解决方案)
Your timely reply is greatly appreciated.(期盼回复)
Sincerely,
Li Hua
[点评]
本题考查了"语言学习,书信类,提纲作文,",属于"难典题",熟悉题型是解题的关键。