[解析]
(1)词义猜测题。根据第一段I truly love Virgin Atlantic,which is why I continue to choose your flights despite a series of unfortunate incidents over the last few years.(我真的很喜欢维珍航空,这就是为什么尽管过去几年发生了一系列不幸事件,我仍然选择你们的航班)结合though表示转折,由此可知,作者的确是维珍航空的忠实顾客,但是最近发生的这件事让作者感到失望、沮丧,A.An air of indifference漠不关心的样子;B.A sense of frustration挫败感;C.A hint of anxiety一丝焦虑;D.A burst of pain一阵疼痛。故选B。
(2)细节理解题。根据第一段However,here was more mustard than any person could handle in a mouthful.The potato masher had obviously broken,so it was decided the next best thing to do was pass the potatoes through the digestive system of a bird and blend it with "a bit" of mustard.Of course,Mr.Bran﹣son,everybody likes "a bit" of mustard.(然而,这里的芥末太多了,任何人一口都吃不完。马铃薯捣碎器显然已经坏了,所以他们决定把土豆放进鸟的消化系统,再和"一点"芥末混在一起。当然,布兰森先生,每个人都喜欢"一点"芥末)可知,土豆泥中的芥末过多,故选C。
(3)细节理解题。根据第三段Exhausted and starving,I decided to resort to your world﹣famous onboard entertainment,so I switched on the screen.(又累又饿,我决定求助于你们举世闻名的机上娱乐,所以我打开了屏幕)可知,作者打开电视屏幕是因为感到又累又饿,因此用飞机上的娱乐设施来转移注意力,故选A。
(4)目的意图题。作者在第一段讲述了对土豆泥的不满,在第二段讲述了对饼干的不满,在第三段讲述了对飞机上娱乐设施的不满。此外,在第一段和最后一段提到了"your flights"以及"your brand"。由此可推知,作者应该是在向航空公司投诉一次不满意的经历,故选D。