[解析]
ACCB
M:Complaining about faulty goods or bad service is never easy.Most people dislike making a complaint,but in fact it is the shopkeeper's responsibility to take the complaint seriously and to replace or repair faulty articles or put poor service right.The producer may have a part to play,but that comes later.Complaint should be made to a responsible person.Go back to the shop where you bought the goods,taking with you the receipt.Ask to see the owner in a large store.
In a small store,you may complain directly to the assistant in a chain store.Ask to see the manager.If you telephone,ask the name of the person who handles your complaint at first,otherwise you may never find out who will deal with the complaint later.Even the bravest person sometimes finds it difficult to complain in person.So you can write a letter of complaint and keep a copy of it.If you are not satisfied with the answer you get or you do not get a reply,write to whoever is in charge again.