[解析]
M:How can I help you,madam?
W:I called the front desk last night to fix the broken bathroom light.But no one has fixed it.Your service attitude annoys me too much.
M:I apologize to you in the name of our hotel.Please let me know your room number and your name.
W:I'm Joy Patel.My room number is 1203.
M:Alright,I see.I promise this won't happen again.
AA